How to get in touch with our team
You can contact us via email or WhatsApp:
Email: [email protected]
WhatsApp: +447361527038
What Can Nico Support Help You With
Our support team is here to help you get the best experience from your Nico app and devices. However, it’s important to know that we handle technical, logistics, and account-related issues only, not medical or glucose coaching questions. Those are handled within the app, by our AI coach.
When to Contact us
You can contact Nico Support for help with:
Account access and login issues
App troubleshooting
Device setup and connectivity issues
Shipping and delivery questions
Payments, billing, and subscriptions
General app navigation
Bug reports and feedback
If something isn’t working as expected or you need help managing your Nico account, our team will gladly assist.
What’s Outside Our Scope
While we care deeply about your health journey, our support agents are not medical professionals and can't offer:
Personalized glucose or nutrition coaching
Medical advice, diagnoses, or treatment recommendations
Interpretation of glucose readings
Guidance on medication, supplements, or diet plans