When should I send logs?
Please send logs if you’re experiencing:
Sensor connection issues
Missing or incorrect readings
App crashes or unexpected behavior
Pairing or syncing problems
Our team may also ask you to send logs while helping you troubleshoot.
How to send troubleshooting logs
Follow these steps in the Nico app:
Tap your profile icon in the top-right corner
Select Energy Sensor
Tap the angle brackets ( <> ) below the "Need Help?" section
Tap Send to Support
That’s it, your logs will be securely sent to our support team.
What Happens Next?
Once your logs are sent:
Our support team can review technical details from your app and sensor
We’ll use this information to diagnose the issue more accurately
If needed, we’ll follow up with next steps or questions
💡 Tip:
For the best results, try to send logs while the issue is happening or shortly after, before restarting the app or removing the sensor.