What Counts as a Faulty Sensor?
A sensor may be considered faulty if:
It won’t connect to the Nico app after setup
It stops sending readings unexpectedly
You see repeated error messages in the app
The sensor fails shortly after application
Readings are clearly incorrect or inconsistent despite proper use
Please reach out to the support team to determine if there's an issue with your sensor.
Step 1: Check a Few Quick Things First
Before requesting a replacement, please try the following:
Make sure the sensor is properly applied and secure
Confirm Bluetooth is turned on and the app is up to date
Restart the Nico app and your phone
Ensure the sensor has completed its warm-up period
Many issues can be resolved with these quick checks.
Step 2: Contact Support
If the issue continues, please email us at: [email protected]
Include the following details to help us assist you faster:
A brief description of the issue
When the sensor was applied
The sensor serial number (from the packaging)
Screenshots or error messages (if available)
Important Notes
Please don’t remove the sensor unless support asks you to
Not all sensor issues require replacement, as troubleshooting often resolves them
Replacement timing depends on availability and shipping location
💡 Tip:
If something doesn’t feel right with your sensor, reach out early. The sooner we look into it, the faster we can help get you back on track.