Troubleshooting
How to resolve issues with the app and devices
My readings are flat all dayIf you notice that your line is completely flat all day, this can indicate that there's an issue with your sensor.
What do I do if my sensor is faulty?If your sensor isn’t working as expected, don’t worry, we’re here to help. This article explains what to do if you think your sensor is faulty and how to get…
My sensor won't pair, what should I do?If your CGM isn’t pairing, don’t worry, this usually comes down to a small setting or detail that’s easy to fix. Here’s a quick checklist to help you get connected.
Why does my app look zoomed in?If your Nico app seems to be zoomed in, and you can't see all the buttons over your keyboard, this can be resolved by turning off the Zoom setting on…
How do I send troubleshooting logs to support?If you’re experiencing an issue with your sensor or the Nico app, sending troubleshooting logs helps our support team understand what’s going on and resolve things faster. It only takes…